We at Smart Room Lettings are committed to protecting the privacy of all visitors to our website/s. Please read our policies concerning the use of your personal information.
What information we collect
Smart Room Lettings are only interested in information that we are legally obliged to hold, and information that is necessary for the smooth running of the company.
There are certain kinds of information that we gather, store and utilize which is as follows:
We collect information on any interaction between your computer and our website.
Information that you have supplied to us for the purpose of enquiring or registering with us. This information includes your name, and contact information.
Concerning landlords, if you are a landlord, information about your properties may also be gathered.
Information concerning any transactions between you and our company on or connected to our website/s.
Relevant information may include personal details, employment and education details and financial checks on new tenants. We have to keep copies of the documents we inspect as part of these checks. We may keep these copies on a computer.
Any other information that you have chosen to send us.
We do not collect sensitive personal data (e.g. health, genetic, bio-metric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, or criminal convictions). We expressly request that you do not provide any such data to us.
What we do with the information we retain.
Any information that we collect is only used for the express purpose of providing our customers with a better service and may be utilised for the following purposes:
- The main purpose that we collect and retain your personal information is to create personalized Assured Tenancy Agreements (ASTs) and to keep records of our tenants for communication and legal purposes.
- For improving our products and services
- To keep our customers informed of any new products, special offers or relevant information.
- Market research with a view to improving our service to our customers
- For security reasons.
- We commit to protecting your information and take appropriate measures to keep your information secure.
- We reserve the right to disclose any personal information that we hold to third parties which seek the disclosure of it, if we are legally required to do so by law.
Market Research
So we can improve our services to you.
Security
We are committed to ensure that your information is secure, and the appropriate measures are in place to safeguard and secure the information that we collect.
Our use of cookies
Like many other websites, Smart Room Lettings website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.
These cookies ask permission to be placed on your computer. Once you agree, the cookie is used to help personalise web applications to you, this means that the online application can customise its operation to your need as it remembers your preferences.
Our website uses 7 cookies that enable the site to function
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
The cookies on this website are also needed for statistics, marketing and processing information. Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible.
By using and browsing the Smart Room Lettings website, you consent to cookies being used in accordance with this policy.
The cookies we use are ‘1st party’ cookies. We don’t use any ‘3rd party’ cookies (these are often used to track behaviour across a range of websites, so targeted advertising can then be applied. WE DON’T DO THAT!)
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this website.
If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘Help’ menu on your browser. Switching off cookies may or may not noticeably restrict your use of this website.
Who do we share your information with?
- Limited information is shared with the DPS (Deposit Protection Scheme) which is the Government organisation that holds the deposits from our tenants.
- None of your personal information is held on this website. When you fill in a Tenant Application Form on our website, your information goes to our company’s internal management hub (PODIO) where all the administration work is done and securely stored. Access to your information is limited to the small admin team.
- We do not sell, or trade your personal information to third parties. Nor will we share your information to third parties for marketing purposes.
We may need to share personal information we process with others. If we have to do this, we will keep to data-protection legislation. Depending on the circumstances, we may share information with:
- Employers
- Potential tenants current Landlords
- Education Institutions, universities, colleges
- Tenant referencing services
- Tenancy Deposit schemes
- Debt collection and tracing agencies
Your rights in relation to your personal information
You have several rights in relation to our use of your personal information, these include the right to:
- Be informed about how we use your personal information
- Obtain access to your personal information that we hold
- Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate
- Request that we erase your personal information in the following circumstances:
- If Smart Room Lettings is continuing to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected;
- If Smart Room Lettings is relying on consent as the legal basis for processing the personal information and you withdraw consent;
- If Smart Room Lettings is relying on legitimate interests as the legal basis for processing the personal information and you object to this processing and there is no overriding compelling ground which enables us to continue with the processing;
- If the personal information has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation); or
- If it is necessary to delete the personal information to comply with a legal obligation.
Ask us to restrict our data processing activities where you consider that:
- Personal information is inaccurate
- Our processing of your personal information is unlawful
- Where we no longer need the personal information, but you require us to keep it to enable you to establish, exercise or defend a legal claim
- Where you have raised an objection to our use of your personal information
Request a copy of personal information:
- You can request a copy of the information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need to perform our agreement with you and personal information where we are relying on consent to process your personal information;
Object to our processing of your personal information:
You can object where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information; and
Not be subject to wholly automated decisions which produce legal effects, or which could have a similarly significant effect on you.
If you would like to exercise any of your rights or find out more, please write to us at
info@smartroomlettings.com
Links to other websites
Our website may contain links to other relevant websites that may be of interest. However, if you click these links to exit our website, you should be aware that we do not have any control over that other website and so cannot be responsible for the protection and privacy of any data that you provide to that website.
Visiting such sites is not governed by this Privacy Policy. It is advised that you look at the Privacy Policy of the website you have chosen to view.
Data Breaches
Should a data breach should occur, where appropriate, Smart Room Lettings will promptly notify you of any unauthorized access to your personal information.
Updating your information
The accuracy of your information important to us. If you change email address, or any out of date, please contact us so we may correct our records.
Finally
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- To continue to send emails to our clients after the original transaction has occurred.
- Contacting Us
- If there are any questions regarding this privacy policy or you wish to complain for any reason, you may contact us using the information below:
- Smart Room Lettings (www.smartroomlettings.com)
- Email: info@smartroomlettings.com
Last Edited on 24/05/2018